We ask users to submit a final photo of how the vehicle is parked after they have completed their ride. These photos are then reviewed by our customer service whose goal is to guide drivers to park in a way that is safe for everyone around.
You may be wondering why it is so important to us that you submit a good parking picture. The short answer is that a good photo is necessary for us to see how the vehicle is parked. The longer answer is that we care about making an impartial and fair conclusion and we want to understand how we can make the experience of parking a vehicle as clear and smooth as possible.
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